FREQUENTLY ASKED QUESTIONS
Ordering
How do I place an order?
Choose the product you would like to purchase, select the available options, add it to your cart, and proceed to checkout.
Please carefully review your product options, personalization details, shipping address, and contact information before completing your purchase.
Can I change or cancel my order?
Because many of our products are made to order, orders may begin processing shortly after they are placed.
If you need to make a change or request a cancellation, please contact us as soon as possible at support@everthreadhouse.com.
We cannot guarantee that changes or cancellations will be possible once production has started.
Can I change my shipping address?
Please contact us as soon as possible if you entered an incorrect shipping address.
If your order has already entered production or been shipped, we may not be able to change the address.
Customers are responsible for providing an accurate shipping address at checkout.
Products
Are your products made to order?
Many of our products are made to order. This allows us to create products specifically for our customers and reduce unnecessary inventory.
Please check the individual product page for product-specific information.
Will my product look exactly like the picture?
We make every effort to display our products and colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, screen settings, lighting, and the production process.
Can I personalize my order?
If personalization is available, the required personalization fields will be displayed on the product page.
Please carefully review your personalization information before placing your order.
Shipping
How long will my order take?
Orders generally require processing time before they are shipped.
The estimated delivery time can vary depending on the product, destination, shipping method, carrier, holidays, weather, and other circumstances.
Please check the product page and our Shipping Information page for the most current estimated timeframe.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for the carrier to scan and update the tracking information.
Why hasn't my tracking information updated?
Tracking information may take several business days to update after your package has been shipped.
If your tracking information has not updated for an extended period, please contact us at support@everthreadhouse.com with your order number.
Returns & Refunds
Can I return or exchange my order?
Because many of our products are made to order, returns and exchanges may be subject to specific conditions.
Please review our Return & Refund Policy before submitting a request.
What if my order arrives damaged or defective?
We're sorry if your order arrives damaged or has a quality issue.
Please contact us at support@everthreadhouse.com and provide your order number along with clear photos of the product and the issue.
Our team will review your request and help determine the best solution.
What if I received the wrong item?
Please contact us as soon as possible with your order number and photos of the item you received.
We will review the issue and assist you accordingly.
Still Have Questions?
We're happy to help.
Contact us at:
Our customer support team will do our best to assist you as quickly as possible.